Do your blinds compare to other top name brands? Top of Page
The quality of the CustomWholesaleBlinds brand is comparable to all the top name brands. We are very selective with the products we put our name on and we set very high standards for our fabricators. In addition, the guarantee and warranty we provide exceeds those offered by most name brands.
Do you charge for shipping? Top of Page
We do not charge for shipping blinds that are less than 90" wide. We charge a 5 oversize shipping fee on blinds 90" wide or greater. On PVC Vertical Blinds we charge 5 if they are 90" wide or 90" tall and greater.
Do you charge sales tax? Top of Page
We do not collect sales tax on orders shipped outside the state of Florida. However because we are in Florida we must charge 7% sales tax on orders shipped inside the State of Florida.
What do you mean by inside & outside mount? Top of Page
This refers to the way in which the treatment will be hung, either inside or outside the window opening. Inside mounts are mounted inside the window opening that is recessed from the wall. Outside mounts hang outside the window opening either on the wood frame or above and beyond the wood frame. Inside mount is the most common way to hang blinds today and provides a nice, clean look. Outside mounts are great for doors or windows with a very shallow windowsill depth. An outside mount can also be used to make a window appear larger or to hide an unattractive window.
Do you have catalogs or brochures? Top of Page
Sorry, we don't. But we do try our best to make all of the information for our products available on our site. If you have any trouble finding the information you need just give us a call toll free.
Can I change or cancel my order? Top of Page
You have up to 24 hours after the order is placed to make changes to the order. After that time the order normally begins production and changes will most likely not be possible. Changes after this 24 hour period if possible will incur an additional fee. Please review your Order Confirmation Email immediately after your place your order to check for errors.
How long will it take to receive my order? Top of Page
After your order is submitted it is reviewed by our customer service department then sent into production. Custom products usually ship within 5 to 8 business days. If there is a product backorder that will delay your order we will let you know ASAP. Transit times vary depending on your location. However, once production is complete and your order ships you can anticipate delivery within 1-6 business days (shipping times).
What does color coordinated mean? Top of Page
Color Coordinated means similar colors but not necessarily the same exact color. An exact match in color is not always possible for the components of the blind/shade. The color that best coordinates with the product's slat/fabric color will be chosen for use on the components. All components will not necessarily be of the same exact coordinated color.
For example, you may order a Golden Oak colored product but the headrail does not come available in that color, so for this product the factory will have a coordinated color that they use which may be more of a cocoa color. The same is true for the other components of the product, such as the ladder strings, lift cords, tilter cord or tilter wand, bottom rail, and tassels. Not all options are color coordinated, so make sure you are aware of the color of each option you order.
When will you charge my credit card? Top of Page
All products are custom made to order and payment is required prior to order production. If payment was made with a credit card the full amount of your order was charged to your card at the time your order was placed.
My credit card declined, will it put a hold on funds in my account? Top of Page
Yes. If you try to place an order and your card is declined for any reason it will still show on your account since the merchant approval service has to do a "pre-authorization" on that amount and sometimes it takes up to 3 days for it to actually clear and be available in your account again. Please be sure that you have the funds available at time of order and that you enter the correct billing address at checkout. If the billing street address and zip code do not match the mailing address that your credit card statement goes to it WILL decline.
Will I receive any type of order confirmation? Top of Page
Yes, you will receive an immediate order confirmation via email. Please review every item on your order and let us know as soon as possible if there are any mistakes or changes. You have up to 24 hours after the order is placed to make any changes. It's usually not possible for anything to be changed after the 24 hour grace period has lapsed since it may have already begun production. If you do not receive your email confirmation within an hour of placing your order call us at 1-888-877-1860 and we will forward another copy as soon as possible.
Are your online transactions secure? Top of Page
As secure as it gets. Our online server software, (secure socket layer, SSL) is the industry standard. It encrypts all of your personal information including credit card number so that it cannot be read as the information travels over the Internet. However, if you prefer not to submit your information over the Internet, just contact us to place your order via phone, fax, or mail. If you fax us your order please call to confirm that we received it.
Do you supply installation screws/fasteners? Top of Page
Some of our products do come with installation screws. However, there are many different types of mounting surfaces into which your products could be attached, such as concrete, wood, drywall, plaster, steel, etc. It's not feasible for manufacturers to include screws/fasteners that will work for all applications, but the ones that are generally included should work fine.
Where can I find installation instructions? Top of Page
Click Here for detailed online installation instructions for our products. Please review and print these to be prepared for when your blinds arrive, not all products ship with instructions.
What if some of my blinds were damaged during shipping? Top of Page
First off, we WILL take care of any damage incurred during shipping but, you need to follow these important steps:
1. Inspect your merchandise AS SOON AS YOU RECEIVE IT and notify us immediately if the merchandise has been damaged in shipment. If your order was delivered by a Ground Freight company (other than FedEx or UPS) you MUST note with the delivery driver any damage by signature.
2. Please check to make sure that the products you ordered were made exactly as you specified when you ordered them.
3. You must notify us within 2 days of the date that the merchandise is delivered to you that the merchandise has been damaged in shipment or was made incorrectly. At that point we will have the damaged merchandise either repaired or replaced at no cost to you.
Important Notes:
If you do not notify us that the merchandise has been damaged in shipment during this 2 day period, repairs or replacements cannot be made at no cost.
If delivery was made by Ground Freight and you did not leave a signed note with the driver then repairs or replacements cannot be made at no cost. If the order was oversized, over 96", then the factory has the discretion to remake it as two separate headrails.
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